Privacy Policy
Last updated: February 2026
1. Introduction
Platform ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, website, and applications.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Child Information: Name, age/date of birth, learning needs (provided by parents/guardians)
- Account Information: Login credentials, preferences, booking history
- Payment Information: Payment card details (processed securely via Stripe)
- Usage Data: How you interact with our website and services
- Communications: Emails, messages, and enquiries you send to us
3. How We Use Your Information
We use your personal information to:
- Provide and manage class bookings and services
- Communicate with you about classes, schedules, and your child's progress
- Process payments and manage your account
- Send relevant marketing communications (with your consent)
- Improve our services and develop new programmes
- Ensure the safety and safeguarding of children in our care
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: To fulfil our booking and service agreements
- Consent: For marketing communications and optional services
- Legitimate Interest: To improve our services and ensure safety
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing
We may share your information with:
- Our franchise network (limited to your local franchise for service delivery)
- Payment processors (Stripe) for secure payment handling
- Email service providers for communications
- Regulatory authorities when required by law
We never sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments.
7. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
8. Children's Privacy
We are committed to protecting children's privacy. We only collect children's information with parental/guardian consent and use it solely for service delivery and safeguarding purposes.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for 6 years for legal compliance.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Or use our contact form.